Triggers and outcomes of customer-to-customer aisle rage Article

Dorsey, Joshua D, Ashley, Christy, Oliver, Jason D. (2016). Triggers and outcomes of customer-to-customer aisle rage . JOURNAL OF RETAILING AND CONSUMER SERVICES, 32 67-77. 10.1016/j.jretconser.2016.06.003

Open Access

cited authors

  • Dorsey, Joshua D; Ashley, Christy; Oliver, Jason D

authors

publication date

  • September 1, 2016

published in

keywords

  • Aisle rage
  • Business
  • Business & Economics
  • CONSUMER
  • CRITICAL INCIDENT TECHNIQUE
  • Customer-to-customer interactions
  • Dysfunctional consumer behavior
  • IMPACT
  • Rage triggers
  • SATISFACTION
  • SERVICE ENCOUNTER
  • Service failure
  • Social Sciences

Digital Object Identifier (DOI)

publisher

  • ELSEVIER SCI LTD

start page

  • 67

end page

  • 77

volume

  • 32